Privacy Policy — Granite & Marble Express

Granite & Marble Express (“Granite & Marble Express,” “we,” “us,” or “our”) operates the website gmexpress.com and provides countertop fabrication and kitchen & bath remodeling services. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website or submitting a form, you agree to this Policy.

1. Information We Collect

Information you provide through our website form, Facebook lead ads, Google lead forms, phone, or email — such as your name, email address, phone number, ZIP/city, project type, and project details.
Information collected automatically when you visit our site — such as IP address, browser and device type, pages viewed, and referring source, collected through cookies and similar technologies (including analytics and advertising pixels).

2. How We Use Your Information

We use your information to:

Respond to your inquiry and prepare quotes and estimates;
Contact you by phone call, text message (SMS), and email about your project, appointments, and customer care;
Schedule in-home measures and consultations;
Operate, improve, and market our products and services.

3. Mobile Messaging (SMS/Text) Terms

By providing your phone number and submitting a form on our website, Facebook, or Google, you consent to receive calls and text messages from Granite & Marble Express regarding your project, quote, appointments, and customer care.
Message frequency varies. Message and data rates may apply.
To opt out at any time, reply STOP. For help, reply HELP, or contact us at the phone/email below.
Consent to receive text messages is not a condition of any purchase.
We do not sell, rent, or share your mobile phone number or your SMS opt-in consent with any third parties or affiliates for their own marketing or promotional purposes.

4. How We Share Information

Service providers: We share information with vendors who help us operate our business (for example, our CRM, scheduling, calling/texting, and analytics providers) under obligations of confidentiality, and only to perform services for us.
No sale of personal data: We do not sell your personal information. As stated above, SMS opt-in data and phone numbers are never shared with third parties for marketing.
Legal reasons: We may disclose information if required by law or to protect our rights, safety, or property.

5. Cookies & Tracking

Our website uses cookies and similar technologies for functionality, analytics, and advertising (including Google and Meta/Facebook). You can control cookies through your browser settings. Some features may not work properly if cookies are disabled.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Choices & Rights

Text messages: reply STOP to opt out.
Emails: click “unsubscribe” in any marketing email.
Access or deletion: you may request access to, correction of, or deletion of your personal information by contacting us using the details below.